Refund policy

1. Before your campaign goes Live, full refund. You may cancel your campaign and receive a full refund at any time while its status is before “Live” (i.e. Submitted, Payment verification, or Approved). Contact your campaign manager on Telegram at t.me/EyalMM to cancel.

2. After your campaign is Live, no refunds. Once a campaign reaches “Live” status, creator placements have been booked and work has begun or been published; payments are therefore not refundable from that point. If an individual creator becomes unavailable after launch, your campaign manager will offer a suitable same budget replacement or a pro rata resolution for the affected portion, at Loudmark’s discretion.

3. How refunds are paid. Approved refunds are processed in the same token (USDT or USDC) and on the same chain (Ethereum) as your original payment, to the wallet address you provide, minus applicable network (gas) fees. Crypto prices fluctuate; refunds are made at the nominal token amount, not a fiat equivalent value.

4. Disputes. Any refund request or payment dispute must be raised with your campaign manager on Telegram at t.me/EyalMM within 14 days of the payment or the event giving rise to the dispute. We will review disputes in good faith and respond via Telegram.

5. Wrong network or wrong token transfers. Payments sent in unsupported tokens, on networks other than Ethereum, or to an incorrect address are irreversible on chain and may be unrecoverable; they are not eligible for a refund from Loudmark.

This page is a template provided for convenience and is not legal advice. [Company name] should have qualified legal counsel review it before relying on it for any specific jurisdiction.